Common Questions

The latest available product driver is available in the Downloads section on the respective product page.
Simply search by model name and download the driver from its product page, or visit our Support-Download Drivers pages.

The user manual is available in the Downloads section on the respective product page.
Simply search by model name and download the user manual from its product page, or visit our Support pages.

Rapoo offers a warranty to the original purchaser from an authorized retailer. Your Rapoo product is covered by warranty, but specific warranty terms and periods are subject to the terms and conditions of the retail outlet where you made the purchase.

The serial number can be generally found on the bottom side of every product.

Because all our products are in the accessories category, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

We offer a “return to the retailer” warranty on our products. In case of a defect, please return the product to your retailer with a clear description of the problem, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available.